End Client Profile
A multinational corporation that designs and manufactures footwear, apparel, and sports equipment with 1000+ retail stores and a turnover of more than $38 billion per year.
Business Challenges
This was an SD WAN migration in 300+ stores across Europe to make the network more secure. Quattris was required to provide the L2 engineers for each site with a timeline of 4 hours to complete each site. This project was executed during the pandemic; therefore, the major challenge was ensuring the engineer availability amid lockdowns, travel restrictions and reduction of workforce while adhering to the lockdown rules of each country. This challenge was compounded by delays in equipment delivery and RE unavailability resulting in frequent reschedules and cancellations.
Quattris Global Solution
To ensure the smooth execution of the project, Quattris assigned a dedicated project manager and two project coordinators. We ensured our service delivery and technical teams were aware of the challenges of this project.
Our technical team ensured that the engineers fully understood migration documents, onsite timeframe, and technical details of the scope. We conducted daily preparation sessions with our field team resulting in smooth execution of work onsite.
Our service delivery team provided the much-needed flexibility by constantly adjusting to the last-minute schedule changes and cancellations. They remained constantly in touch with the field teams providing them schedule updates and much needed motivation. They also kept up to date with everchanging lockdown and travel policies thus minimising the risk of last-minute cancellations from our end.
Project Outcome
The project was completed successfully. We achieved 99.5% onsite attendance as per the dates set by the client and managed to complete all sites on schedule with only 0.1% of delays caused Quattris. We received a lot of appreciation by our partner and end client for exceeding their expectations.
