Client Profile
A prominent British hotel chain with a vast portfolio, encompassing over 65,000 rooms and 700 hotels.
Project Scope
The client aimed to efficiently and cost-effectively upgrade IT assets including workstations, laptops, and mobile devices across their 700 hotels and corporate offices over a one-year period.
Challenge
Upgrading these assets in 700 hotels while ensuring minimal disruption to daily operations posed a significant challenge. The client required an efficient and seamless transition without compromising the experience of their guests.
Quattris Solution
Upgrading IT systems within a hotel chain presented a nuanced challenge, but Quattris Global approached it with a meticulous and comprehensive solution, demonstrating our commitment meeting the client requirements.
Our dedicated project team began the planning phase with a thorough assessment of the current infrastructure, identifying critical systems and prioritizing upgrades based on their impact and importance. To optimise efficiency, we implemented a phased upgrade plan, ensuring that only 50% of assets at each site were upgraded at a time, resulting in zero percent downtime. The upgrades were strategically scheduled during periods of low demand or off-peak times, such as weekdays and non-peak hours, to mitigate any potential impact on guests and staff. Extensive training sessions were conducted to equip staff with the necessary skills, minimizing disruptions to their workflow. Throughout the upgrade, a dedicated support team promptly addressed any issues. Post-upgrade, we continue to provide ongoing support and assistance to users, proactively addressing any issues that may arise to ensure a seamless transition and optimal system performance
Project Outcome
This project underscores Quattris Global’s commitment to providing tailored, efficient, and cost-effective solutions in the hospitality sector, solidifying our reputation as a trusted partner for technology upgrades in large-scale operations.
We successfully tackled the intricate challenge posed by this project, demonstrating the prowess of our meticulous and comprehensive project management solutions but the phased upgrade plan ensured zero percent downtime. Extensive training sessions equipped staff, and a dedicated support team promptly addressed issues. Post-upgrade, ongoing support and proactive issue resolution guarantee a seamless transition and optimal system performance.
Our holistic approach, combining technical expertise, strategic planning, and human-centric considerations, showcases our commitment to excellence in the ever-evolving landscape of IT project management.
